Here are answers to frequently asked questions. If you have a question that you can not find, please write to us. We will answer your question as soon as possible.
Do I need to register to make an order, i.e. make an account?
No, you do not have to. You can order products both as a guest and as a registered customer. However, if you want to purchase our online store in the future, we recommend creating an account. A personal account allows you to view your purchasing history and view and edit your contact information. You can also complete orders more easily and quickly thanks to the pre-filled contact information fields.
Can I make an order if I have already paid for it?
If you notice a mistake in your order, you can change the order immediately after confirmation. To change an order, please call our customer service department at 372 6444122 or send an email to email@example.com. Orders after 15:00 will be processed on the next day, which means a longer period when it is possible to change the order if needed.
How long does it take to get the package?
When you make a purchase before 15:00, the package will be sent on the next working day to the selected vending machine.
2. Courier service
The next day a packet will be delivered to the address of your choice.
3. Come by yourself
All products sold on the website are available in our stock *, so you can come up with them immediately after ordering. Our warehouse is located at Akadeemia tee 45, Tallinn.
* Excluding chilled products delivered by Nordnet OÜ.
Can I see and try products before they buy them?
You can see and try products in our office, located at KALDA 9A, 11645 Tallinn.
I forgot my password. What should i do?
Do not worry! Go to the login page and click the "Forgot your password?" Link, then enter the email address associated with the previous Biolarte account and confirm by clicking the "Verify" link. The new password will be emailed to you.
How can I change my address, password, etc.?
Sign in to your Biolarte account and click on the "My Account" link. Check the box next to "Change your password" to open a new window where you can make any necessary changes.
What are the payment methods?
Biolarte In the online store you can use the following payment methods: Swedbank, SEB Pank, Danske Bank, Nordea Bank, Credit Bank and a credit card.
Can I pay the invoice?
Unfortunately, Biolarte does not allow billing. Business customers are welcome to contact us at firstname.lastname@example.org or call 372 6444122 for more information.
REPLY OF GOODS
Can I return the purchased product?
Click to read about the return policy.
Are all products refundable?
No According to Estonian law, § 53 (4) cannot return products that are frozen, sensitive and short-lived.
What benefits does Biolarte offer?
Biolarte offers two types of discounts: promotional campaigns and promotional codes.
How to use a promotional code?
To get a discount, enter your unique code into the box labeled "Use coupon code" in the shopping cart. Then click the "Apply Coupon" link.